ASK & DISCUSS INDEX

6 years, 9 months ago - Helen Jack

Hi Jon,

I believe you've had a response to this? Let me know if not.

Thanks,
Helen

6 years, 9 months ago - Jon Dean

Not yet Helen.

6 years, 9 months ago - Helen Jack

Hi Jon,

I've asked our helpdesk to follow this up with you. They confirmed two days ago that they have emailed, so I'll get them to investigate why you're not receiving emails from us.

Apologies for the inconvenience.

Helen

6 years, 9 months ago - Marlom Tander

Jon - have you whitelisted them? These days, without whitelisting, a lot of newsletters get dumped in spam or little used folders. Some will be dumped before they even reach you by ISP level anti spam systems.

6 years, 9 months ago - Jon Dean

Hi Marlom,

Not receiving any messages in my junk or miscellaneous folders. It’s very odd.

6 years, 9 months ago - Jon Dean

Helen,

I unchecked and rechecked last night and received a newsletter this morning so looks like things are back to normal.

Thanks for looking into this for me.